What is an AI Agent?

Think of an AI agent as an intelligent, automated employee for your ticketing business. You define a goal, and the agent uses a series of connected tools and logic, a workflow, to execute tasks autonomously. It's more than automation; it's a proactive worker that can make decisions, analyze data, and interact with your customers and systems 24/7.

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What Can You Build with PowaTIX?

Here are just a few examples of how AI agents can transform your operations.

Dynamic Pricing

Maximize your revenue by automatically adjusting ticket prices based on real-time demand, inventory levels, competitor pricing, and even local events or weather forecasts. Never leave money on the table again.

Example: When a concert sells 75% of its tickets 30 days before the show, an agent can automatically increase the price of the remaining tickets by 15%.

Advanced Fraud Detection

Go beyond simple rules. AI agents analyze dozens of real-time signals, like purchase velocity, IP location, and email domain reputation, to score transactions and automatically block or flag suspicious purchases.

Example: An agent detects a purchase of 10 tickets for a high-demand event with a brand-new email and a proxy IP, instantly flagging it for manual review.

Autonomous Customer Support

Handle common inquiries 24/7 without human intervention. AI agents can understand customer emails, process refund requests, answer questions about event details, and escalate complex issues to your team.

Example: A customer emails, 'I lost my tickets for tomorrow's show.' The agent finds their order and automatically resends the e-tickets.

Proactive Event Monitoring

Don't wait for customers to complain. Agents can monitor social media for mentions of your event, track sales velocity, and alert you to potential issues like low ticket sales or negative sentiment before they escalate.

Example: An agent notices a sudden drop in sales for a specific event and simultaneously detects negative tweets about a venue change, alerting the marketing team.

Automated Resale & Marketplace Management

Keep an eye on secondary markets like StubHub or Viagogo. Agents can identify unauthorized resellers, report listings that violate your terms, or even adjust your own prices to compete.

Example: An agent finds tickets for your sold-out event listed at 300% of their value on a resale site and automatically reports the listing to the platform.

Sponsor & VIP Lead Generation

Analyze ticket buyer data to identify potential VIPs or corporate sponsors. Agents can look for bulk purchases, corporate email domains, or buyers from high-value zip codes and flag them for your sales team.

Example: An agent identifies that 15 tickets were purchased by employees of a Fortune 500 company and creates a lead in your CRM for the sponsorship team.

Personalized Event Recommendations

Increase customer loyalty and repeat purchases. Agents can analyze a customer's purchase history and browsing behavior to send personalized emails with recommendations for upcoming events they're likely to enjoy.

Example: A customer who bought tickets to three rock concerts in the past year receives an email about a newly announced rock festival.

Smart Upselling & Cross-selling

Boost ancillary revenue by offering the right add-on at the right time. Agents can offer parking passes, merchandise, or VIP upgrades based on event type, time until the event, and customer profile.

Example: A week before a family show, an agent emails ticket holders with an offer to pre-purchase a discounted family meal package.

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